Terms & Conditions

For the Booking and Provision of Courses

Please read these terms and conditions carefully before booking any courses with Vocal Health Education LTD (VHE LTD from hereon). When booking a course with VHE LTD, you agree to be bound by the following terms and conditions. Please print a copy for your reference.

Professional behaviour
Every individual who is training, or who has completed training with VHE will abide by the VHE Code of Conduct
Contract Formation
1.a When you purchase online or through an email or a telephone conversation, your booking constitutes a request to us to reserve a place for you on a specified course with a specified commencement date.
1.b The contract between us will form when we send you a confirmation acceptance email of your place on the course. Where a purchase is made online, this will occur in addition to the online confirmation documentation.
1.c Acceptance will be complete at the point at which we send the confirmation email to you.
1.d VHE LTD recognises that a mere request for information does not constitute an intention to enter into a legally binding contract and the above clauses only apply to online purchases and clear requests to reserve a place on a course.
Cancellation of Course Booking Policy
2.a Customers in the European Union are entitled to a statutory coolingoff period of seven business days. This is where the ‘Consumer’ is a consumer within the meaning of the Consumer Protection (Distance Selling) Regulations 2000. The Consumer may cancel the booking at any time up to the end of the seventh working day (Monday to Friday) from the date on which the Customer receives the Confirmation Email.
2.b VHE LTD will make a full refund of any course fees already paid provided notice is sent by email to admin@vocalhealth.co.uk within that seven-day period.
2.c In all other cases refunds for cancellations are non-refundable beyond the cooling off period. Alternatively, a credit note will be issued to be used for a later course. VHE LTD enters into contractual liability with third party teachers/therapists and refunds are therefore not available for this reason.
2.e If for any reason VHE LTD cancels the course then the course fee shall be refunded in full and no further liability shall attach to VHE LTD in respect of such cancellation.
Pricing and Availability
3.a Please be aware that while every effort is made to maintain an up-todate website, courses may become fully booked or withdrawn at any time.
3.b We will inform you if a course becomes unavailable via email.
4.a VHE LTD do not exclude or limit in any way liability created by themselves or their employees or agents for death or personal injury, which is unlawful to exclude or limit.
4.b The liability of VHE LTD for other acts or defaults whether by themselves, their employees or, agents whether in contract, tort (including negligence) misrepresentation (unless fraudulent) or other legal liability is limited to:
4.c For physical loss or damage to property: the amount per claim which VHE LTD is insured for under its public liability policy(s)
4.d For all other liability: the amount of the course fee paid. 2020 Courses 4.e Under no circumstances whatsoever shall any liability accrue for:
4.e.1 Any loss of profits or revenue, loss of goodwill or third parties’ liability or
4.e.2 Loss incurred for reasons beyond the control of VHE LTD. ‘Reasons beyond the control of VHE LTD’ include but are not limited to, inclement weather, lecturer illness, strikes, flood, fire or accident. This includes, but is not limited to, travel expenses, flight costs and hotel costs incurred through booking a course which is later cancelled due to reasons beyond the control of VHE LTD.
4.f Where the Customer is a consumer within the meaning of the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 then nothing in these conditions shall be taken as depriving him of any rights thereunder which it is unlawful to exclude.
5.a All courses are delivered in English and therefore a good command of the English language is advised.
6.a All materials supplied by VHE LTD are the copyright or other intellectual property of VHE LTD respectively and/or third parties where relevant.
6.b Reproduction of any kind is not permitted without the express written consent of VHE LTD or the relevant third parties.
7.a Course fees are not refundable where an attendee fails to attend but a credit note may be issued at the discretion of VHE LTD.
Law and Jurisdiction
8.a English Law governs the control and all disputes arising from booking a course with VHE LTD will be governed by the exclusive jurisdiction of the Courts of England.
Third Party Rights
9.a No third party is intended to acquire rights under the Contract (Rights of Third Parties) Act 1999.
10.a Words denoting the singular number shall include the plural number and vice versa and words denoting the masculine gender shall include the feminine gender and vice versa.
10.b Any reference to any statute and/or regulation shall be deemed to include a reference to all and every statutory amendment modification reenactment and extension in force on or after the date of the Agreement.
Our right to vary these terms and conditions
11.a We have a right to revise and amend these terms and conditions as appropriate.